Legal
Effective date: July 3, 2026
Last updated: July 3, 2026
By accessing or using Kova Fitness ("the Platform", "we", "our") at kovafitnesske.com, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Platform. These terms apply to all visitors, users, and others who access or use the Platform.
Kova Fitness is a software-as-a-service (SaaS) platform that enables fitness coaches ("Trainers") to manage clients, deliver training programs, track progress, and communicate with clients through a branded white-label portal. Clients ("Clients") access the platform at the invitation of their Trainer.
You must be at least 18 years old to create a Trainer account. Client accounts may be created for individuals under 18 only with verifiable parental or guardian consent. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at training@kovafitnesske.com if you suspect any unauthorised use of your account.
Trainers are solely responsible for the training programs, nutritional guidance, and advice they provide to their clients through the Platform. Kova Fitness does not review, verify, or endorse any training content created by Trainers. Trainers represent that they hold all necessary qualifications, certifications, and insurance required to provide fitness coaching services in their jurisdiction. Kova Fitness shall not be liable for any injury, harm, or damage arising from training advice or programs delivered through the Platform.
You agree not to use the Platform to: (a) violate any applicable laws or regulations; (b) transmit harmful, offensive, or unlawful content; (c) impersonate any person or entity; (d) interfere with or disrupt the integrity or performance of the Platform; (e) attempt to gain unauthorised access to any part of the Platform or its related systems; (f) use the Platform to provide services that compete directly with Kova Fitness without our prior written consent.
The Platform and its original content, features, and functionality are and will remain the exclusive property of Kova Fitness. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Kova Fitness. Training content, client data, and programs created by Trainers remain the intellectual property of the respective Trainer.
Trainer subscriptions are billed monthly. Payments are currently processed via M-Pesa. Subscription fees are listed at kovafitnesske.com/pricing and are subject to change with 30 days written notice. Continued use of the Platform after a price change constitutes acceptance of the new pricing. Your subscription will remain active as long as payments are received and verified. Failure to renew within 7 days of expiry will result in account suspension.
New Trainer accounts receive a 14-day free trial with full platform access. No payment information is required during the trial period. At the end of the trial, access will be restricted until a valid subscription is activated. Trial periods are available once per person and cannot be transferred or extended.
We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, third parties, or for any other reason. Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Kova Fitness does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by applicable law, Kova Fitness and its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, resulting from your use of or inability to use the Platform. Our total liability to you for all claims arising from these terms or your use of the Platform shall not exceed the total amount paid by you to Kova Fitness in the 12 months preceding the claim.
These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Kenya.
We reserve the right to modify or replace these Terms at any time. We will provide at least 14 days notice before any material changes take effect by emailing the address associated with your account. Your continued use of the Platform after any changes constitutes acceptance of the new Terms.
For any questions regarding these Terms, contact us at training@kovafitnesske.com.
Last updated: July 3, 2026
We collect information you provide directly to us when creating an account (name, email address, password), when setting up your trainer profile (brand name, specialty, bio, social handles), and when using the Platform (client data, training programs, messages, payment records). We also collect usage data automatically including IP addresses, browser type, pages visited, and time spent on the Platform.
We use the information we collect to: provide, maintain, and improve the Platform; process subscriptions and payments; send transactional emails (account setup, payment confirmations, notifications); respond to comments and questions; monitor and analyse usage patterns; detect and prevent fraudulent or abusive use; and send administrative messages about your account or the Platform.
Trainers are considered data controllers for the personal data of their clients. Kova Fitness acts as a data processor on behalf of Trainers. Client personal data (name, email, health information, workout logs) is stored securely and is only accessible by the respective Trainer and the client. Kova Fitness staff do not access client data except where required to provide technical support or comply with legal obligations.
We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating the Platform (Supabase for database hosting, Resend for email delivery) under strict confidentiality agreements. We may disclose information where required by law or to protect the rights, property, or safety of Kova Fitness, our users, or the public.
We implement industry-standard security measures including encrypted data storage, secure HTTPS connections, and row-level security on our database. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using commercially reasonable means.
We retain your data for as long as your account is active or as needed to provide the Platform. If you delete your account, your data will be permanently removed from our systems within 30 days, except where retention is required by applicable law. Trainers may request deletion of their data at any time via training@kovafitnesske.com.
You have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data; object to or restrict processing of your data; and data portability. To exercise any of these rights, contact us at training@kovafitnesske.com. We will respond within 30 days.
The Platform uses session cookies to maintain your login state. We do not use advertising or tracking cookies. You can control cookie settings in your browser, but disabling cookies may affect Platform functionality.
The Platform is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, contact us at training@kovafitnesske.com and we will delete it promptly.
For privacy-related inquiries, contact our team at training@kovafitnesske.com.
Last updated: July 3, 2026
All plans include a 14-day free trial with full access. No payment is required during the trial period. If you are unsatisfied, simply do not subscribe after the trial — no charge will be made.
Monthly subscriptions are billed in advance for each calendar month of service. Due to the nature of digital services and the immediate access granted upon payment activation, we do not offer refunds for the current billing period once your subscription has been activated.
We may issue refunds at our sole discretion in the following exceptional circumstances: (a) duplicate payments made in error; (b) payment made but account not activated within 72 hours due to a fault on our part; (c) service downtime exceeding 72 consecutive hours in a paid billing period. Refund requests must be submitted within 7 days of the payment date to training@kovafitnesske.com with your M-Pesa transaction code and account details.
Approved refunds will be processed to the original M-Pesa number used for payment within 5–10 business days. We will notify you by email once the refund has been initiated.
You may cancel your subscription at any time from the Payments section of your dashboard or by emailing training@kovafitnesske.com. Cancellation takes effect at the end of the current billing period. You will retain full access until then. No partial refunds are issued for unused days in a billing period.
For refund requests or billing disputes, contact us at training@kovafitnesske.com. Include your account email, M-Pesa transaction code, and a brief description of the issue.